Privacy Policy - Dar El Oyoun Hospital

Effective Date: 06/01/2025

Dar El Oyoun Hospital ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

1. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and any other information you voluntarily provide to us through forms, surveys, or other online interfaces. Specifically, this may include information you provide when booking an appointment, requesting information, or subscribing to our newsletter.
• Medical Information: As an ophthalmology hospital, we may collect sensitive medical information related to your eye health when you use our services. This information will be handled with the utmost confidentiality and in accordance with applicable UAE laws and regulations.
• Usage Data: This includes information about how you access and use our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity on our website. See the "Cookies" section below for more information.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and improve our website and services.
• To schedule appointments and manage your medical care.
• To respond to your inquiries and provide customer support.
• To send you information about our services, promotions, and events (with your consent, where required by law).
• To personalize your experience on our website.
• To analyze website usage and trends.
• To detect, prevent, and address technical issues.
• To comply with applicable laws and regulations.

3. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that allow us to recognize you and remember your preferences. We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to access essential features.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. This information helps us improve the performance of our website.
• Functionality Cookies: These cookies allow our website to remember your preferences and provide enhanced functionality.
• Advertising Cookies: We may use advertising cookies to show you relevant ads based on your interests.

You can control cookies through your browser settings. You can choose to block all cookies or to receive a notification when a cookie is being sent. However, please note that blocking cookies may affect your ability to use certain features of our website.

4. Sharing Your Information

We may share your information with the following third parties:

• Service Providers: We may share your information with third-party service providers who assist us with website hosting, data analysis, email marketing, and other services. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Healthcare Professionals: We may share your medical information with other healthcare professionals involved in your care, as necessary.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Using secure server technology.
• Implementing firewalls and intrusion detection systems.
• Limiting access to your information to authorized personnel.
• Regularly monitoring our systems for security vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Erasure: You have the right to request that we erase your personal information, under certain circumstances.
• Restriction of Processing: You have the right to request that we restrict the processing of your personal information, under certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Objection: You have the right to object to the processing of your personal information, under certain circumstances.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided below.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this Privacy Policy. Your continued use of our website after the posting of changes constitutes your acceptance of such changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Dar El Oyoun Hospital
Corniche St - Al Majaz 1 - Al Majaz - Sharjah - United Arab Emirates
Phone: +971 6 575 0015
Email: [email protected]